Last Updated: September 7, 2025
Welcome to Shodows!
By visiting our website or making a purchase, you're agreeing to the terms below, along with our Privacy Policy and other policies linked on our site. These terms apply to all users in the United Arab Emirates (UAE) and the United States (USA).
Please take a moment to read them carefully. If you don’t agree, please don’t use our website or services.
1. Who Can Use Our Website
You must be at least 18 years old (or the legal age in your country) to shop on Shodows.
You agree to give accurate information and keep your account details secure.
2. Our Products
We aim to display our products as accurately as possible. However, the colors or appearance may look slightly different depending on your device.
We reserve the right to update or discontinue any product at any time without prior notice.
3. Orders & Payment
When you place an order, it's an offer — not a final sale until we accept it. We may cancel or adjust orders based on availability, payment verification, or errors.
You agree to provide valid payment details. Payments are securely processed via Shopify’s trusted gateways.
4. Shipping & Delivery
We currently ship to UAE and USA:
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Shipping fees and estimated delivery times are shown at checkout.
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Customs duties, VAT, or import taxes may apply (especially for USA orders) and are the buyer’s responsibility.
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Once your order leaves our warehouse, we’re not liable for shipping delays caused by couriers or customs.
5. Returns & Refunds
Please review our Return & Refund Policy for details on how returns work.
If you receive the wrong item or something arrives damaged, let us know within the timeframe stated in the policy, and we’ll work to make it right.
6. Pricing
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Prices can change at any time.
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All prices shown during checkout are final, excluding duties or taxes unless specified.
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Promotions or coupon codes may be subject to specific terms and can’t be combined unless stated.
7. Your Privacy
We care about your privacy. Our Privacy Policy explains how we collect, use, and protect your data.
Since we use Shopify to power our store, some of your data may be processed by Shopify and their partners, possibly outside your home country.
8. Third-Party Services
Our site may include links or integrations from third parties (e.g., payment processors or shipping services).
We’re not responsible for the content or policies of these external sites or services.
9. Intellectual Property
All content on Shodows (like product photos, logos, and designs) belongs to us or our partners.
You can’t copy, reuse, or sell our content without permission.
10. Prohibited Use
You agree not to use our site or services for:
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Any illegal activity
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Fraudulent or misleading transactions
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Harming our business, staff, or customers
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Uploading viruses or attempting to hack our site
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Copying or reselling our products without permission
We reserve the right to suspend or terminate your access if you misuse our site.
11. Limitation of Liability
We’re not liable for:
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Indirect damages or lost profits
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Delays or losses caused by shipping carriers or customs
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Technical issues outside our control
Our total liability will never exceed the total amount you paid to us for your order.
12. Governing Law
Depending on where you're located:
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UAE customers: These terms follow the laws of the United Arab Emirates.
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USA customers: These terms follow the laws of the United States.
Any legal disputes must be resolved in the appropriate courts of that region.
13. Changes to These Terms
We may update these Terms of Service occasionally. When we do, we’ll post the updated version here and change the “Last Updated” date above.
By continuing to use the site, you accept any changes.
Customer Support
For prompt assistance, please contact our customer support team:
Business Hours : Monday to Friday 9am to 5pm
Address : Office M-11 , The Curve Building , 4th St - Al Quoz - Al Quoz 3 - Dubai - United Arab Emirates
Number : +971 525 699 011
Email : support@shodows.com