FAQ's

Frequently Asked Questions – Shodows 

What is "Shodows"?

Shodows is a curated online fashion store offering a selection of handbags, jackets, and belts — designed to bring timeless elegance and modern style straight to your doorstep.

Where is your store located?

Shodows operates from: 35 Rossindel Rd, Hounslow TW3 3QN, UK
We proudly serve customers in the United Kingdom (UK) through our online platform.

What is your Return Policy?

You may return items within 30 days of delivery, provided they are unused, unworn, and in their original condition with tags and packaging intact.
Please note, we do not offer direct exchanges. If you’d like a different item, simply return your original purchase and place a new order.

For full details, please review our Return Policy.

Will I receive a confirmation email when my order is submitted online?

Yes. Once your order is successfully placed, you will automatically receive a confirmation email with your order details.
If you don’t see it in your inbox, please check your spam or junk folder.

What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please email us within 48 hours at support@shodows.com with your order number and photos of the issue.
Once verified, we’ll issue a replacement or a full refund at no additional cost.

What payment methods do you accept?

We currently accept PayPal and major debit/credit cards for secure and convenient transactions.

Customer Support

For prompt assistance, please contact our customer support team:

Business Hours : Monday to Friday 8am to 4pm

Address : 35 Rossindel Rd, Hounslow TW3 3QN, UK

Email : support@shodows.com