Last Updated: September 7, 2025
Thank you for choosing Shodows! We’re committed to providing a fast, secure, and reliable delivery experience to our customers in both the United Arab Emirates (UAE) and the United States of America (USA).
Below you'll find all the important information related to shipping and delivery of your orders.
Handling Processing & Cut-Off Times
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Order Processing Time:
All orders are processed within 2–3 business days (Monday to Friday), excluding holidays. -
Order Cut-Off Time:
Orders placed before 5:00 PM EST (USA) or 5:00 PM GST (UAE) will be processed on the same business day.
Orders placed after this cut-off will be processed the next business day.
Transit Times
- UAE Transit Time 2 to 4 Business Days
- USA Transit Time 6 to 7 Business Days
Total Delivery Time
- UAE Total Delivery Time 4 to 7 Business Days
- USA Total Delivery Time 8 to 10 Business Days
Note : Delivery times may vary slightly based on location, carrier performance, or public holidays.
Shipping Coverage & Methods
- We currently ship nationwide within the USA and UAE.
- All orders are shipped via trusted courier partners (e.g., FedEx, Aramex, DHL, USPS).
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Shipping Fees:
- FREE Standard Shipping is available on all orders.
- No hidden charges or handling fees.
Order Modifications & Cancellations
If you need to make changes to your order (e.g., size, color, address), please email us as soon as possible at support@shodows.com .
- Order Cancellations can only be made before the order has shipped.
- Once shipped, the order cannot be modified or canceled.
Order Tracking
Once your order is shipped, you will receive an email with:
- A tracking number
- A link to track your package in real-time
- Tracking details typically become active within 24–48 hours after shipment.
Incorrect or Incomplete Addresses
- Please double-check your shipping address at checkout.
- Shodows is not responsible for lost packages due to incorrect or incomplete shipping information.
- If your address needs to be updated before shipment, contact us immediately at support@shodows.com .
Lost, Delayed, or Damaged Shipments
If your order:
- Is delayed beyond the expected delivery time
- Arrives damaged
- Or shows as delivered but you haven’t received it
Please contact us at support@shodows.com with your order number. We’ll work directly with the carrier to resolve the issue or offer a suitable resolution (refund or replacement).
Customer Support
For prompt assistance, please contact our customer support team:
Business Hours : Monday to Friday 9am to 5pm
Address : Office M-11 , The Curve Building , 4th St - Al Quoz - Al Quoz 3 - Dubai - United Arab Emirates
Number : +971 525 699 011
Email : support@shodows.com