Last updated: September 7, 2025
At Shodows, your privacy matters. Whether you're shopping from the UAE or the USA, we want you to feel confident that your personal information is handled with care and transparency.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or shop with us. Our store is hosted on Shopify, which helps us provide a smooth, secure, and user-friendly experience.
By using our website or placing an order, you agree to the terms below.
What Information We Collect
We may collect personal information that can identify you directly or indirectly. This includes:
- Contact Details: Your name, email, phone number, and shipping/billing address
- Payment Info: Card details (processed securely via Shopify or other payment providers), payment confirmations
- Account Details: Username, password, preferences, and saved addresses
- Shopping Activity: Items viewed, added to cart, purchased, or returned
- Device & Usage Info: IP address, browser type, device used, time on site
- Communication History: Emails, messages, or chats you send us
How We Collect It
We collect data in three main ways:
- You give it to us – when you sign up, place an order, or contact support
- Automatically – via cookies, analytics tools, and device data while you browse
- Through third parties – like payment processors, delivery services, or marketing tools
Shopify also collects some data to help run the store.
Why We Collect It
We only collect what we need to:
- Process your orders – including payments, shipping, and returns
- Personalize your experience – like showing your recently viewed items or saving your shipping address
- Improve our website – by tracking bugs and learning how people use our site
- Send offers & updates – if you’ve opted in to marketing (you can opt out any time)
- Prevent fraud – and secure your account and transactions
- Provide customer support – when you reach out for help
- Follow the law – like responding to legal requests or tax requirements
When & Why We Share Information
We only share your data when necessary and always for good reasons:
- Shopify – for store hosting, order processing, and payment handling
- Shipping providers – to deliver your orders to UAE or USA addresses
- Marketing tools – to show you relevant ads (only if you’ve allowed this)
- Legal authorities – if required by law or to protect our rights
- Business transitions – like a merger or restructuring (we’ll notify you if that happens)
Your Security Comes First
We take your privacy seriously and use standard security tools to keep your information safe. But no system is 100% perfect. Please don’t share sensitive info (like passwords or card details) over insecure channels like plain emails.
How Long We Keep Your Data
We keep your data only as long as needed to:
- Maintain your account
- Complete your orders
- Meet legal requirements
- Resolve any disputes or issues
After that, we securely delete or anonymize your data.
International Users (Including UAE & USA)
If you’re visiting from outside the USA, including the UAE, please note that your information may be stored or processed in other countries (including the USA). We use legal safeguards (like standard contractual clauses) when transferring data internationally.
Children’s Privacy
Our site isn’t intended for users under the legal age of majority (under 18 in most cases). We don’t knowingly collect data from children. If you believe a child has shared data with us, please contact us and we’ll delete it.
Your Privacy Rights
Depending on where you live (UAE, USA, or elsewhere), you may have rights like:
- Access – Ask what data we have about you
- Correction – Update incorrect information
- Deletion – Ask us to erase your data
- Portability – Get a copy of your data
- Objection – Stop certain uses of your data
- Withdraw Consent – For marketing or optional services
To use any of these rights, just contact us (see below).
Managing Marketing Messages
We don’t like spam either! You can unsubscribe from our promotional emails at any time by clicking the link at the bottom of the email. You’ll still receive order-related updates even if you unsubscribe from marketing.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make big changes, we’ll let you know by email or post a notice on our homepage. You can always find the latest version on this page.
Customer Support
For prompt assistance, please contact our customer support team:
Business Hours : Monday to Friday 9am to 5pm
Address : Office M-11 , The Curve Building , 4th St - Al Quoz - Al Quoz 3 - Dubai - United Arab Emirates
Number : +971 525 699 011
Email : support@shodows.com