Return & Exchange Policy
Returns & Exchange Policy – Shodows
At Shodows, we aim to make your shopping experience seamless, including hassle-free returns and exchanges. Here’s everything you need to know:
Return Window
You can request a return within 30 days of receiving your order. Be sure to initiate the process within this timeframe to remain eligible.
Eligible Items for Return
We accept returns on all orders with no exceptions.
Return Conditions
To qualify for a return:
- The item must be unused and have its original tags attached.
- It should be undamaged and unaltered.
- Refunds will only be processed after we receive and inspect the returned item.
Refund Process
- Refund Method: Once approved, refunds are processed immediately to your original payment method after inspecting the returned item.
- Processing Time: Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.
How to Return an Item
To initiate a return, simply email us, and we’ll provide a free prepaid return label via email.
Exchange Policy
- Eligible items can be exchanged at no additional cost.
- If you need any help, our customer support team is ready to assist you.
No Restocking Fees – Hassle-Free Returns
We do not charge any restocking fees, ensuring an easy and stress-free return process.
Defective or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please notify us within 3 days of delivery. Make sure to provide photos of the issue for a swift resolution.
International Returns
We also offer free return shipping for international orders. If you need assistance, feel free to reach out via email.
How to Initiate a Return
To start a return or exchange, simply email our support team, and we will guide you through the process for a hassle-free experience.
For further assistance, contact us at support@shodows.com