Frequently Asked Questions (FAQs)

What types of products does Shodows offer?

Shodows specializes in stylish and comfortable streetwear, with a curated selection of high-quality leather jackets. Our collection is designed to elevate your wardrobe while ensuring comfort and warmth.

What is the quality of the materials used in your products?

At Shodows, we prioritize premium materials. Each item is crafted for durability and comfort, ensuring long-lasting wear without compromising on style.

How long does shipping take?

Orders are processed within 1–2 business days. After processing, shipping typically takes 4–6 business days within the UK.

What is your return policy?

You can return an item within 30 calendar days of receiving it. Items must be unused, in original condition, and in their original packaging. A proof of purchase is required.

Do you offer international shipping?

Currently, Shodows only delivers within the UK. We do not offer international shipping at this time.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details, allowing you to monitor its journey.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our support team immediately at support@shodows.com. We will resolve the issue promptly.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Diners Club, Discover, Maestro, Google Pay, Shop Pay, and Union Pay through secure payment gateways.

How can I contact customer support?

You can reach us via email at support@shodows.com or by phone at +44 7426131785. Our business hours are Monday to Friday, 9 AM to 5 PM.

Can I change the shipping address after placing my order?

If you need to update your shipping address, contact customer support immediately. Changes can only be made before the order is shipped.

Can I change or cancel my order after placing it?

Once an order is confirmed, it cannot be canceled or changed. However, contact customer support to check for possible exceptions if the order hasn’t been shipped yet.

Do you offer discounts or promotions?

Yes, we regularly run promotions. Sign up for our newsletter or follow us on social media to stay updated on exclusive discounts.

Are your products true to size?

Yes, our jackets are true to size, but we recommend checking our size guide before placing an order for the best fit.

Contact Information

Order Cut-off Time: 5 PM

Business Days: Monday to Friday 9am to 5pm

Phone Number:+44 7426131785

Support Email: support@shodows.com

Business Address: 44 St Nazaire Road, Chelmsford CM1 2EQ, United Kingdom