Order Cancellation Policy
Order Cancellation Policy – Shodows
At Shodows we understand that plans may change. That’s why we offer a straightforward and flexible cancellation policy to ensure a hassle-free shopping experience.
Cancellation Window
You can cancel your order within 24 hours of placing it. This window starts immediately after your purchase, giving you time to make any necessary changes.
How to Cancel Your Order
To cancel your order, simply:
- Email us at support@shodows.com with your order number for quick processing.
Refunds for Canceled Orders
- If you cancel within 24 hours, you will receive a full refund.
- Refunds are processed within 24–48 hours of receiving your cancellation request.
- The refunded amount will be credited to your original payment method. Processing times may vary depending on your payment provider, and the amount will be reflected in your bank account within 7 to 10 days.
Non-Cancellable Orders
Once an order has been shipped, it cannot be canceled. However, if you no longer wish to receive the order, you may refuse the delivery, which will initiate the return process. Once we receive the returned item, we will inspect it and process your refund immediately.
Cancellation Fees
No cancellation fees apply if the order is canceled within the allowed time frame.
Need Assistance?
For any queries or further assistance, feel free to reach out to our customer support team at support@shodows.com We’re here to help ensure a smooth and seamless experience.
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