Return and Refund Policy

At Shodows, we prioritize customer satisfaction. If you are not entirely happy with your purchase, we are here to assist you with an easy return and refund process.

Returns

You can return an item within 30 days from the delivery date.

To be eligible for a return:

  • The item must be in its original packaging.
  • It should be shipped back in the same condition as received.
  • A proof of purchase (order number or receipt) is required.

Items Not Eligible for Return:

  • All products qualify for a refund according to our return policy.

Refund Process

Once your returned item is received and inspected, we will immediately initiate the refund process. You will be notified via email about the status of your refund. If approved, the amount will be credited to your original payment method, and it may take 10 business days to reflect in your account. We also offer a free prepaid return label for hassle-free returns.

Missing or Delayed Refunds

If your refund has not been received within the expected timeframe:

  1. Review your bank statement or credit card transactions.
  2. Check with your bank or payment provider, as processing times may vary.
  3. If the issue persists, reach out to us at support@shodows.com for assistance.

Exchange Policy

We offer exchanges for items that are damaged, defective, or have sizing issues. To request an exchange, please contact support@shodows.com with a detailed description, proof of the issue, and size requirements.

Return Shipping Details 

For returns, please send your item to:

Address: 44 St Nazaire Road, Chelmsford CM1 2EQ, United Kingdom
Support Email: support@shodows.com

Return Shipping: Free return shipping is available only within the UK.

Order Cancellation Policy

Orders can be canceled within 24 hours of placement. This cancellation period begins immediately after purchase, allowing you time for any necessary modifications.

To cancel an order, simply:

We offer free returns, meaning you will not incur any return shipping costs.

Contact Information

Order Cut-off Time: 5 PM

Business Days: Monday to Friday 9am to 5pm

Phone Number:+44 7426131785

Support Email: support@shodows.com

Business Address: 44 St Nazaire Road, Chelmsford CM1 2EQ, United Kingdom